The following advice applies in the event of broader technical issues, i.e., not an individual student experiencing a broken computer (see related articles at the bottom of this page for information on this scenario).

This could include, for example:

• School WiFi going down.
• Exam.net or a provider to Exam.net experiencing technical disruptions.

• Allow students to continue writing their exams:
  Students can continue writing their exams despite technical issues with Wi-Fi or Exam.net. The text is saved locally on the computers and will be synced once the connection or Exam.net is functional. Even if you as a teacher cannot log in to Exam.net, students can continue writing.

• Allow students to submit their exams when they are finished:
  When students are finished, they can submit their exams as usual - even if Exam.net is down or there are other issues. The students' responses may not immediately appear for you as a teacher but will show up within a few hours after the problem has been resolved. Even if you as a teacher cannot log in to Exam.net, students can still submit their exams.

If Exam.net or a provider to Exam.net experiences technical disruptions, we inform you about the operational status on the page status.exam.net. In the event of technical problems, we have a backup page accessible at the address fallback.exam.net, which we also automatically redirect our apps to if we see the need arise.

The availability of fallback.exam.net naturally depends on the nature of the problem. If the issue is with the school's Wi-Fi, it might be resolved more effectively by you as a teacher using an alternative internet connection, such as your phone.

First and foremost - once again: If students are writing their exams, let them continue doing so and allow them to submit. The fallback page can instead be helpful in the following situations:

• As a teacher, you want to be able to log in to Exam.net despite technical issues.
  If you as a teacher cannot access Exam.net, you can go to fallback.exam.net and log in to monitor the exam as usual. Note that students can continue writing as long as they don't accidentally exit the exam - they don't need to switch to fallback.exam.net.
  
  
• A student exits the exam and wants to re-enter
  If a student exits the exam and wants to re-enter to continue where they left off, you as a teacher can provide the student with the individual exam key. If Exam.net experiences technical disruptions, you can log in to fallback.exam.net as a teacher to obtain the individual exam key, and the student can use fallback.exam.net to enter the key and continue their exam.
  
  
• You have not yet started the exam and can't connect to Exam.net
  If you haven't started the exam and cannot access Exam.net, try going to fallback.exam.net. Students can start the exam as usual from there, and you as a teacher can log in and monitor as usual.

Related articles:

• Offline submission
  
• Resume exam
  
• Common questions about SEB